INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What are your lead times?

Our standard production time is 7-14 business days for most products. We also offer Rush production options for all of our products, please contact us for specific product that needs the rush services. Our standard shipping time is 4-7 business days.

Where are your products shipped from?

We have production facilities in the US and overseas in China to offer flexible options and the best pricing. 

Our standard shipping time is 4-7 business days. 

Do you offer samples?

Yes! If you would like to order a sample (blank or with client's logo/design), please email us, charges may apply. 

How do I place an order?

Please email your Purchase Order & Vector Artwork to: [email protected]

What carriers do you use for shipping?

We ship our products through UPS, FedEx & DHL.

Do we ship outside of the US?

We ship to the Continental US, All major US territories, and Canada. Please contact us for Canada shipping estimate.

Do we offer blank products?

Yes! Most of our products should have blank options, prices may differ. Please contact us for specific products. 

How to get an Artwork Proof/Virtual Proof?

Usually, the Artwork Proof is shared within 24 hours after Order confirmation. Artwork can be changed as many times as possible until Artwork proof has been approved. Please note that Multiple revisions can delay in hands date. (MZ MINILFE is not responsible to cover rush charges to meet original in hands date). If Virtual proof is needed before Purchase order is placed, please email vector artwork to [email protected] with details such as product color and imprint color.

How can I track my order?

Tracking numbers are always notified by email when the orders are shipped. If you are looking for an update on your order, please contact us.

How to make changes to an order once approved?

If you want to make changes to an order, please reach out immediately. Please note that you will likely incur production charges if the order already in Production in case any production changes are requested. We strongly recommend to scrutinize the Artwork Proof before approving.

What if my quantity of product is not listed? (Smaller than minimum, larger than maximum)

We can provide better pricing for large quantity requirements. Also, we waive setup charges for orders with more than certain quantity for each product. For less than minimum quantity orders, we may be able to offer special pricing depending product type. Please reach out for more information.

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