Shipping & Delivery Policy

Grace Period for Claims

Upon receiving your shipment, you have a grace period of 14 calendar days to file any claims or issues regarding the product. It is important to inspect your order within this period. We regret that we cannot offer any exchange or refund once this grace period has elapsed. 

Handling Carrier Delays

  • In the event of any delays in shipment caused by the carrier, we commit to actively engaging with the carrier to expedite the delivery process. Our team will strive to ensure that your packages are delivered on time.
  • While we make every effort to facilitate timely delivery, please understand that we are not fully responsible for delays caused by the carrier.
  • Should such a situation arise, we will work collaboratively with the distributor to find an effective solution and address any issues resulting from the delay. Our goal is to maintain open and transparent communication and provide support to ensure customer satisfaction, even when facing challenges beyond our control.

Return & Refund Policy

Our Commitment to Quality and Satisfaction

At MZ MINILIFE, we pride ourselves on delivering high-quality, customized promotional products that meet your unique needs. We understand the importance of every detail in the products we create for you.

Customized Product Policy

Due to the personalized nature of our products, each item is made to order based on your specifications, such as unique logos and designs. This customization means that the products cannot be restocked or resold. Therefore, we generally do not accept returns or exchanges unless there is a defect in the product.

Addressing Quality Concerns

  1. Reporting Issues: If you believe your product has a manufacturing defect, please contact us within 14 calendar days of the delivery date. Provide a detailed description of the issue and include photographic evidence, so we can assess the concern effectively.

  2. Quality Evaluation: Our team will review your claim and conduct a thorough investigation into the reported defect. We are committed to ensuring the highest quality standards in all our products.

  3. Resolving Quality Issues:

    • Refunds: If a defect is confirmed and attributed to our manufacturing process, we will offer a partial or full refund based on the severity of the issue. Refunds will be issued to the original payment method within 3 business days of claim approval.
    • Reproduction (Conditional):
      • Case-by-Case Basis: The option to reproduce and replace a defective product is available but is subject to evaluation based on the product’s value, production lead time, and your specific needs and deadlines.
      • Discussion and Agreement: We will discuss this option with you to determine feasibility and ensure it aligns with your requirements and timelines.
      • No Additional Cost (If Applicable): If reproduction is determined to be the best course of action, we will undertake this at no additional cost to you, provided it meets the agreed conditions.
    • Future Discounts: In some cases, we may offer a discount on your next order as a gesture of goodwill.

Return Process for Defective Products

  • Approval Required: Please note that all returns must be authorized by our team. Unauthorized returns will not be accepted.
  • Shipping Costs: If a return is approved due to a product defect, we will cover the cost of return shipping. Instructions for returning the product will be provided upon approval of your claim.

Our Promise

We are dedicated to ensuring your complete satisfaction with every order. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us.